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Privacy Policy

Privacy Policy – Casino Pin-Stars Ontario

Introduction

At Casino Pin-Stars Ontario, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and protect your data when you access our website and services. By creating an account and using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We only collect the necessary information required to provide and improve our services, including:

Personal Data

✔️ Information you provide when creating an account (name, email, date of birth, etc.)
✔️ Payment details for deposits and withdrawals
✔️ Verification documents for identity and age verification (as required by law)

Gaming & Transaction Data

✔️ Account activity, including deposits, withdrawals, bets, and winnings
✔️ Game session details, including gameplay duration and betting patterns
✔️ Responsible gaming data to monitor and prevent gambling-related risks

Technical Data

✔️ IP address and device/browser information
✔️ Cookies and tracking technologies to enhance user experience
✔️ Log files containing usage details for security and troubleshooting

Third-Party Data

✔️ Verification details from financial institutions and credit agencies
✔️ Fraud prevention information from security databases

2. How We Use Your Information

Your data is collected and processed for the following purposes:

  1. Account Management – To create, verify, and maintain your user account
  2. Transaction Processing – To facilitate secure deposits, withdrawals, and payments
  3. Security & Fraud Prevention – To detect and prevent fraudulent activities
  4. Responsible Gaming – To monitor gambling behavior and provide self-exclusion options
  5. Regulatory Compliance – To meet legal and licensing requirements (e.g., KYC & AML)
  6. Service Improvements – To analyze player activity and enhance our platform
  7. Marketing & Promotions – To inform you about new games, special offers, and tournaments (you can opt out at any time)

3. Data Protection & Security

We implement strict security measures to keep your personal information safe:

  • Encryption Protocols – Your data is encrypted using advanced security technologies
  • Access Control – Only authorized personnel can access your data
  • Fraud Prevention – We use AI-powered monitoring to detect suspicious activities
  • Secure Transactions – Payments are processed using trusted financial providers

Your privacy and security are our top priorities, and we ensure full compliance with relevant data protection laws.

4. Cookies & Tracking Technologies

To enhance your user experience, we use cookies and similar technologies to:

✔️ Remember your login details and preferences
✔️ Improve website functionality and personalization
✔️ Track visitor behavior for analytics and service improvements

You can manage or disable cookies in your browser settings, but doing so may affect website functionality.

5. Data Sharing & Third Parties

We do not sell or share your personal data with third-party advertisers. However, we may disclose your data in the following cases:

  • Legal Compliance – If required by law, licensing authorities, or regulatory bodies
  • Payment Providers – To process secure financial transactions
  • Fraud Prevention – To verify identity and prevent fraudulent activities
  • Service Enhancements – With trusted partners that help us improve our platform

All third-party service providers are contractually required to protect your data and comply with strict privacy policies.

6. International Data Transfers

As we operate globally, your information may be stored or processed in jurisdictions outside your country. We take all necessary precautions to ensure your data remains protected, even when transferred internationally.

7. Your Rights & Control Over Your Data

As a player, you have the right to:

✔️ Access Your Data – Request a copy of the personal information we store
✔️ Modify Your Information – Update or correct any inaccuracies in your account details
✔️ Delete Your Data – Request the removal of your personal information (subject to legal retention policies)
✔️ Restrict Processing – Limit how we use your data for certain purposes
✔️ Withdraw Consent – Opt out of marketing communications at any time

To exercise any of these rights, please contact our support team through the designated channels.

8. Data Retention Policy

We retain your personal data only for as long as necessary to:

  • Fulfill service obligations – While your account remains active
  • Comply with regulations – Meeting legal, tax, and fraud prevention requirements
  • Ensure responsible gaming – Storing data for self-exclusion and player protection

Once data retention periods expire, we securely delete or anonymize your information.

9. Responsible Gaming & Minor Protection

We strongly support responsible gaming and provide tools to help you manage your gambling activity. These include:

🛑 Deposit, bet, and session limits
🛑 Self-exclusion and cool-off periods
🛑 Access to external support organizations

Additionally, we enforce strict age verification measures to prevent minors (under 18) from accessing our platform.

10. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in regulations or services. All modifications will be published on this page, and we encourage users to review it regularly.

11. Contact Us

If you have any questions about our Privacy Policy or wish to exercise your data rights, please visit our support section for further assistance.

Your trust is important to us, and we are committed to protecting your privacy while ensuring a safe and enjoyable gaming experience at Casino Pin-Stars Ontario.